Business Hours Expand

By Email
Sherry@lightwavelaser.com 

By Phone
Monday - Friday
9am - 3pm PST
707.577.1302


Do you have a printed catalog?

We do not have a catalog at this time. Please contact Customer Care to inquire about an item you do not see on our website.

Do you have a storefront?

No. We do not have a physical store.

How long does it take to process my order after I place it?

We always try our best to ship in-stock merchandise as soon as possible. If you have a timeline to meet please add your in-hands date to the comments section at checkout. You will find the comment section in your shopping cart, which will pop up in a separate window. You will be notified if we cannot meet your in-hands date request and if rush charges apply.

Please refer to the chart below for the average processing times*.

Regular Processing Time*
Sample Orders: 2-5 business days
Standard Orders (non-custom): 2-10 business days
Custom Color Products: 7-10 business days upon receipt of paper
*excludes shipping time

Can I rush my order?

Yes, you may request us to rush the processing of your order. We will notify you if a rush is not available. Rush processing costs $25. To speed up the process even more, you can add accelerated shipping to your order at an additional cost.

Samples Expand

Do you offer samples?

Yes. We encourage customers to order samples to see and feel our high quality products in person. To order a sample of a specific product, please see the Samples section of our website and if you need a sample of a product not listed please email Customer Service.

Yes, we mail samples to international addresses via USPS. Please allow 10 - 14 business days for delivery.

Ordering and Payment Expand

What payment methods do you accept?

We accept Visa, MasterCard, Discover, and American Express credit card and debit card payments. Sorry no checks or money orders accepted. Credit card and debit payments are processed according to real time once the order is submitted. All credit card and debit card details are collected using a SSL secured server.

Do you charge sales tax?

Since our dispatch center is located in California, we are required to collect sales tax for orders shipped within the state. Orders shipped outside of California are exempt from sales tax.

Do you offer coupons or promotional discounts?

Yes, on occasion we do offer a promotional discount. To receive promotional discounts please sign up for our email newsletter. Sign up is located on our home page.

How do I apply a promotional code to my order?


To apply a Paper Orchid promotional code to your order, enter the code in the "Promo Code" box during checkout and click "Apply." You will see a confirmation message once the code is accepted, and the appropriate discount will appear in your order summary.

An error message will display if you enter an invalid code. Please note that the numbers one or zero might be confused with the letters "O", "L" or "I," so you may want to try interchanging these characters when you enter your promo code. See the fine print on emails or other promotional materials for details about code expiration dates.

Unless otherwise stated, offers cannot be combined with other promotions or discounts, and no more than one coupon can apply per order. To prevent abuse, we reserve the right to discontinue or modify these offers at anytime without notice. We reserve the right to cancel any order at any time.

Do you drop ship and is there an extra cost?

Yes, we can drop ship to an individual address. Wholesale accounts who choose to drop ship, will incur a fee of $3 per order and per address. Please provide this address in the shipping address section when placing your order. We will not include your invoice in a drop shipped order. This will be mailed to the billing address only.

Wholesale accounts drop shipping, who do not check the box, will be shipped the order to your main shipping address.

Please note, if you are not a wholesale account, the drop ship fee does not apply and the box does not need to be checked.

Do you offer quantity discounts?

Yes, in most cases we can offer quantity discounts starting at 1000 pieces or for Non-Profit organizations. If you are interested in a specialized quote please call or email us with your order details.

Shipping Expand

What are Paper Orchid's shipping costs and methods?

We offer standard USPS Priority Mail shipping as well as UPS Ground shipping or FedEx for delivery within the United States upon request. We also provide shipping options to expedite transit time. After entering the shipping zip/postal code and selecting residential/commercial address, several options will appear for selection. All of our shipping rates are directly linked to the carrier and reflect their charges to us.
Paper Orchid is not responsible for any orders shipped using USPS that become lost or arrive damaged.

We ship all international orders according to the method chosen by the customer. Please note that for international orders Paper Orchid is not responsible for any international customs or duties that may be imposed. Please check with your local customs office about rules and regulations that may apply to you.

What are your international shipping costs and methods?

Paper Orchid welcomes all international orders. We ship the best way through UPS, FedEx, DHL, and USPS (upon request only). Please note, Paper Orchid is not responsible for any additional duties or taxes associated with international shipping.

How do I track my order?

Once your order has been shipped, we will send you a shipping confirmation email that will include the tracking number for your order. Sample orders do not receive a tracking number as these are sent via USPS mail.

Returns Expand

What is your return policy?

We are confident that you will be happy with the quality of our products. In the unfortunate case you receive defective merchandise, please contact Paper Orchid within forty-eight (48) hours of delivery as all returns must be approved in advance. Paper Orchid does not accept returns on non-defective merchandise for any reason. Custom orders are non-refundable and non-returnable. Please note we cannot refund shipping costs.

In the case that Paper Orchid has made a mistake fulfilling your order, please accept our apologies and be rest assured that we will fix the mistake as quickly as possible. Once you notify us, we will offer you a full refund, exchange or credit toward a future purchase. If you opt for a full refund, we will ask that you please return the order in its original form and packaging. We will issue a refund as soon as we receive the shipment. We cannot accept any opened merchandise as a return.
  • Claims for shortages or damaged merchandise must be reported within 48 hours of delivery. No returns for damaged merchandise accepted without prior authorization by Paper Orchid.
  • No returns for non-defective merchandise for any reason.
  • All custom merchandise is non-refundable and non-returnable.
  • Sale products are non-refundable and non-returnable.
  • Sample items are non-refundable and non-returnable.
  • Original shipping costs cannot be refunded. Paper Orchid will send the correct item back via UPS Ground.

Printing and Personalization Expand

Do you offer printing?

At this time we are not offering printing services.

Wholesale Expand

How do I open a wholesale account?

If you own a stationery store, gift shop, bakery or complimentary business and would like to open a wholesale account, please contact us at Sherry@lightwavelaser.com or call us at 707.577.1302. You will be sent a wholesale agreement form needed before a Customer ID or login credentials will be provided as well as a copy of your resale permit. We require Visa, MasterCard, Discover or American Express for payment. Some restrictions may apply. If you would like a catalog, please email sherry@lightwavelaser.com